Whomever you are and whatever holidays you celebrate, we at Senior Services' Transportation Program wish you this same uplifting good cheer-- now and always!

Our Volunteer Appreciation Luncheon is often described as an annual highlight for the many volunteers, staff, and community supporters who attend it.   Although the venue, meal options, remarks, and awards may change, the gathering never fails to provide a fun and memorable way for us to remind our volunteer drivers of how grateful we are for their compassionate service.

The audience was captivated by the  tributes of the video.

Mary S. was the lucky recipient of a lovely gift basket from QFC.

The 2013 Volunteer Appreciation Luncheon took place at the Bellevue Red Lion Hotel and offered much excitement.  In addition to the many raffle prizes, guests were also treated to a special surprise: a video montage of heartfelt messages from many local celebrities and politicians.  Cindy Zwart, Director of Senior Services’ Transportation Program, explained, “This year, the Transportation Program staff decided to do something a little different.  We enlisted the help of others here in King County who also recognize your invaluable contribution to our program and our agency and the community as a whole--people who were willing to take time from their busy schedules because they wanted to say thank you for the huge impact you have on the lives of all the seniors and people with disabilities that you touch through your gift of mobility.”  The video was very entertaining and touching.

Terry M. was the lucky driver  who won a full set of new Firestone Tires.

After the event had concluded, one volunteer wrote the following in an email: “I commend you and your staff for a very fine luncheon yesterday…   An observation that came to me is that this is a group of ‘gentle people,’ which the world needs a lot more of. The Seattle area is blessed with these and its many other volunteers.” 

These are very fitting words.  The Volunteer Transportation and Hyde Shuttle programs are, indeed, blessed to have so many ‘gentle people’ involved in them, and the giving, jovial spirit of our volunteers was certainly felt at the luncheon!

 



These volunteers were honored for their 5 years of service.

This impressive group was recognized for its 10 years of service.

Thanks to the many wonderful donations, many volunteers were bestowed with beautiful prizes.

We’d like to thank the following businesses who helped make the successful event possible: AMTRAK; Seattle Symphony; Seattle Art Museum; Vince’s Enterprises, Inc.; Olympic Music Festival; Brown Bear Car Wash; Office Depot; Ivar’s/Kidd Valley; Highline Medical Center; QFC-- Quality Food Centers; Overlake Hospital; Washington Dental Service Foundation; Virginia Mason Medical Center; Seattle Chocolates; Donald & Teresa Benedict; Underground Tours/Bill Speidel Enterprises Inc.; Northwest Trek Wildlife Park; Unico Properties/Exchange Building; Ride the Ducks of Seattle; Walgreen Seattle North District Office; Firestone Tire & Service Centers; Oberto Sausage Company; Tim’s Cascade Snacks; Trident Seafoods Corporation; Museum of Flight; and Regence.   Their support ensured that our luncheon was truly an unforgettable occasion our invaluable volunteers.

It’s always difficult to say good-bye to one of our precious volunteers.  Yet, when life circumstances change and prevent a person from driving for the Volunteer Transportation program any longer, we understand.   We also collect exit reports from these outgoing volunteers to gain insight into their experiences with our program.  This week’s post comes directly from these surveys.

It has been quite heartening to peruse our most recent batch of exiting volunteer feedback.  You will note that many responses to questions echo others, and they all affirm the value of our work.  In addition, they offer many kudos for our hardworking schedulers!  Here are some of the statements from our volunteers:

• Helping in a way that is really appreciated and needed.  I found the information given to me before every ride was so helpful.
• Meeting the seniors and interacting with them.  Different experiences and stories every week.  Feeling a purpose beyond myself while I was in between jobs.
• Meeting nice people and feeling the satisfaction of helping others.
• Being able to help with transportation for people who needed it and chatting with the clients.
• The knowledge that I was helping members of my community I otherwise would not have met.
• Meeting the clients and discovering mutual associations.
• I really enjoyed visiting with the clients.  They were always so nice and appreciated the rides very much.  It was interesting to hear about their lives.

• Thanks you so much for everything.   To Amy: Keep up the great work!
• I think you’re doing such an excellent job!
• Great program!  … Donald is a pleasure to work with.  Keep up all the great work you do. 
• I really enjoyed working with everyone at Volunteer Transportation and the many coordinators over time.
• Great feedback from the dispatcher, Donald.  He was always available to help in any untoward situation.  A pleasure to work with.
• Can recommend SST to anybody who wants to volunteer.  It is very rewarding and fun.
• I enjoyed the experience very much, working with the staff and clients.
• It was a pleasure working with your dedicated staff.  I miss Donald’s cheery conversations.  Thank you all so much for organizing and keeping this vital services going for our needy seniors.
• This experience with Senior Services has been so rewarding and uplifting!  We thank you all for providing such a super environment for us to help others!
• Time has passed so swiftly since my orientation with Cindy fourteen years ago.  The void was filled since retirement and provided fulfillment.  We will miss you all and your dedication to a worthwhile endeavor.
• Everyone we dealt with at Senior Services was especially kind and caring.  Just the kind of personalities who work well with our clients!
• Donald is not only a fantastic coordinator but an amazing person.  His dedication and constant understanding and patience made Senior Services a great place to volunteer for.  Thank you!
• It has been such a pleasure all these years of talking with different schedulers beginning with Mary Ann way back in the 90’s and ending now with Amy.  They have a great sense of humor and they all do such a great job.

As we prepare to celebrate Thanksgiving, I am reminded of Frederick Keonig’s statement:
“Happiness doesn't come as a result of getting something we don't have, but rather of recognizing and appreciating what we do have.”

We here at Senior Services’ Transportation Program have a lot to recognize and appreciate: our fleet of helpful volunteers; our hardworking staff; our inspiring clients; and the values of community, care, and compassion that bring our work to life!  We are grateful for this collective, supportive network and its powerful impact on everyone involved. 

Happy Thanksgiving!

Raisa, who will turn 80 in December,   is very studious with her English textbooks.

When Raisa Nikitina’s two adult sons first brought her to visit the USA in the 1990’s, she marveled at everything.  She found the scenery to be incredibly beautiful; she was amazed by all of the choices; and everything was new to her.   She made several subsequent visits and soon filled multiple photo albums chronicling her experiences-- shots of her at the Pike Place Market, on a ferry ride in the Puget Sound, taking a tour at the Washington State Capitol Building in Olympia, and (her favorite memory) expressing complete shock as a restaurant staff unexpectedly serenaded her son on his birthday.  It all was so novel and different from her life in Russia.

Fast forward to the present day, and Raisa is an American citizen.  Her sons ultimately persuaded her to make the big move to be closer to them and her grandchildren, and Raisa passed the citizenship exam in January of this year.  She still has the study guides that she used to learn about all of our country’s wars, which states have borders with Mexico and Canada, which oceans are on the East of the country, and all sorts of information she had not previously known.  She studied hard to achieve this goal; she was the best student in her preparation class.

Raisa is now working on another challenge: mastering the English language.  She has many English textbooks that she brought with her from Russia, but she acknowledges that the best way to learn a language is to practice.  And practice. And practice.  To her amazement, this additional practice was made possible thanks to trips to the dentist.

When Raisa was granted a “Women in Need” grant for extensive dental work, she discovered that the best dentist to meet her needs was in Bothell—a far distance from her residence in Renton.  She was soon connected with the Volunteer Transportation program to make these trips possible, and the long, regular rides allow for hands-on English lessons.

Raisa lists many of her volunteer drivers by name—Tom, Chelley, Steph—as well as the VT South King County Coordinator, Jacob.  “I love them!” she exclaims.  They help her with her pronunciation; they provide her with feedback about her grammar and word choice; they explain why things are the way they are; they work very hard to assist her; and they notice her progress.

Raisa has lots to say about her volunteer drivers/English tutors: “They are wonderful.   I am touched by their generosity and patience.  They are never late.  They have very clean cars.  They are always smiling and always wanting to help.”

Raisa reports that her sons are surprised at how well she has adapted to her new life in America.  She says that this is due, in part, to the many resources that have helped her with the transition-- including the Volunteer Transportation program.  Raisa has grown accustomed to her many new realities, but she is still in awe of the kindness and friendliness of the many Americans she has met since first moving to Renton in 2006. She is happy with her life as a proud American citizen.

(In spite of being a part of Senior Services, our Hyde Shuttles serve many folks who are not seniors!   The service is available to people with disabilities as well.  This is one such story).


Olivia  can be found on the Highline Community College campus Monday through Friday.

Olivia Williams, a regular Hyde Shuttle rider, is going places.  At 17, she already attends Highline Community College fulltime (thanks to the Running Start program) and has both short-term and long-term goals.  In the immediate future, she’d like to maintain a high GPA; achieve respectable scores on the SAT’s; and improve her strength, health, and mobility.  In the more distant future, she’d like to pursue her interest in the sciences and passion for helping others by becoming a pharmacist. 

Olivia is clearly ambitious but describes herself as: laid back, introverted, and independent.  She also acknowledges that various facets of her character have been formed by the fact that she has a disability.  She explains, “I have cerebral palsy.  I was born three months premature.  A lung collapsed-- causing my brain to hemorrhage, which affected the part of my brain that controls my movements.” 

Olivia reports that she has never felt bad about suffering from cerebral palsy because it is the only reality she has ever known, and she knows that a lot of people are in a far worse condition than she is.  Cerebral palsy has forced her to break free from her naturally shy shell to advocate for herself.  “I can’t be a wallflower,” she says.  It has also caused her to be more driven.  “I have to prove to people I can do this,” she adds.  In addition, she admits that having cerebral palsy has also caused her to be more cautious.  She recognizes that she is more vulnerable than others and needs to adapt her lifestyle accordingly. 

This is where the Hyde Shuttle comes into play.  Olivia did not feel comfortable taking the city buses to her daily classes at Highline Community College, and the stops were an unmanageable distance from her home.  Therefore, she was incredibly pleased when she discovered the Hyde Shuttles. 

Olivia found the smaller-scale shuttles to be a good fit for her needs and preferences.  She labels them as very convenient and expresses relief that they are always on time.  She also says, “The volunteer drivers are really nice, interesting, welcoming, and friendly.   You can tell that they really want to be there.”   She is very grateful for the service and the personalized attention she receives.  She now rides the shuttle five days per week.

The Hyde Shuttles will not provide Olivia with her transportation forever.  In addition to completing her AA, obtaining her bachelor’s degree, and attending pharmacy school, she has another plan: acquiring her driver’s license.  But, as she continues on her life journey, the shuttles (and their helpful volunteer drivers) are there to support her in her efforts to dream big and travel far.