Showing posts with label Client Feedback. Show all posts
Showing posts with label Client Feedback. Show all posts
Friday, February 6, 2015
Small World Story
An Unexpected Ride with a Relative
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| Volunteer driver, Louise Mnich |
Like Louise, Virginia loves Volunteer Transportation and has had countless memorable rides since she became a client in 2011. She regularly praises all of the program’s volunteer drivers and often calls them her “angels.” Yet, the fateful ride that she recently received from Louise was different from all the rest. In fact, the 96-year-old describes the day Louise took her to Seattle’s PacMed Clinic from her home in Bellevue as one of the best days of her life!
The ride started out like any other, and Virginia could quickly tell that she liked Louise. They had so much in common; they shared many of the same interests (they even liked the same radio talk show host); and they talked as if they’d known each other for years. The tone of the conversation changed drastically, though, when Louise recognized some of the names Virginia mentioned. Louise asked, “Are you related to Larry Hamilton?”
Larry Hamilton was her mother’s cousin. He survived the Bataan Death March and became a POW at the Cabanatuan Camp, where he was later shipped to Manchuria, China. He completed manual labor as a Japanese POW in Manchuria for 43 months and lived to tell harrowing tales of survival. After the war, he spent several weeks with Louise’s grandmother (Larry’s aunt) in LA after being released from a military hospital in San Francisco, and Louise met him much later as a teenager growing up in Southern California. Larry was a true inspiration to her… and he was also Virginia’s late husband!
“Talk about serendipity!” Louise exclaims as she recounts their conversation. She and Virginia compared notes about their family (including times that they’d possibly met in the past) and rehashed all of Larry’s war stories. Virginia was surprised at how much Louise knew about her deceased husband, and she was able to fill in some of the gaps.
Louise writes, “Meeting Larry as a teenager made a lasting impression on me. He told one touching story about a Japanese doctor at a POW camp in Manchuria. Larry was seriously ill with spinal meningitis. At great risk to himself, the Japanese doctor obtained and administered medicine to Larry, which saved his life.” This real-life parable demonstrated that goodness can be found in all people, even during situations that bring out the worst of them, and it had always stuck with Louise as one of life’s most important lessons. Virginia was able to update the story: She and Larry later returned to Japan and, remarkably, found that same Japanese doctor! They were able to throw him a party and thank him for saving Larry’s life.
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| An image from the Bataan Death March |
Louise and Virginia also reflected about Larry’s time in the Bataan Death March. Virginia described how he was able to stay alive because of the survival skills he’d acquired as a Boy Scout in Arizona, helping him to conserve resources. Larry’s ordeal had often crossed Louise’s mind. She explains, “When I was in the Navy, I was stationed in the Philippines and got to see where the last of the American forces fought on Corregidor, the roadways used during the Bataan Death March, and the first Philippine POW camp. It was moving for me to think I had a relative who lived through all of that. Unfortunately, Larry died while I was living in the Philippines, so I was never able to share my later experiences with him.” Spending time with Virginia allowed Louise to explain her own emotional connection to Larry’s arduous journey.
When Virginia reached the clinic, her blood pressure was lower than it has been in years. “It was because of happiness!” she states. “Being so happy made me healthier.”
Both Louise and Virginia report that they are thrilled to have found one another, and they are currently working to restore old family ties. Louise says, “Virginia is an interesting woman in her own right, and I look forward to getting to know her better and learn about her life as well.”
We often use the tagline “Rides change lives,” and this statement rings true for both Louise Mnich and Virginia Hamilton. A seemingly ordinary trip to the doctor had extraordinary implications for both of them, transforming their lives in a profoundly meaningful way.
Friday, October 31, 2014
Halloween Greetings
It’s Halloween! In honor of this special occasion, we’d like to share a festive display made for us by a Volunteer Transportation client:
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| It's a full-sized poster featuring all of the Halloween standbys, as well as Tweety Bird and Daffy Duck. Amazing! |
The text reads: Dear Cindy & staff, We really appreciate the rides you have provided for us throughout the year. The drivers and your staff are so courtous [sic] and caring. Hope the poster isn’t too scary.” --The Caplan’s
The artist of this creative masterpiece is 85-year-old Meyer Caplan, who regularly receives rides from our volunteer drivers with his wife, Doris. It must be noted that Meyer used no stencils or tracing paper to create these whimsical cartoon drawings; they were all carefully drawn by hand and patiently colored with impeccable precision. Meyer says, “When you retire and you don’t have anything to do, you go nuts! This has become my hobby. I’ve been doing it for quite a few years now.” He sends out similar posters to family and friends for all holidays and birthdays; he even reports that we can expect to receive another unique artistic message for Thanksgiving. We can’t wait!
Meyer and Doris are very grateful for Volunteer Transportation. He adds, “The drivers are so caring and just wonderful people.” We are happy to display his token of appreciation in our office.
Our staff is lookin' good!
On that note, we wish you HAPPY HALLOWEEN from all of the “jolly jack-o-lanterns” at Senior Services’ Transportation Program (including “Chief Pumpkin,” Cindy; Lead Scheduler, Donald; Eastside and West Seattle Scheduler, Amy; and South King County Scheduler, Kailan)!
Friday, October 17, 2014
Pained but Positive
Life is challenging for Barbara. At 86, her body isn’t what it used to be. She's had both knees replaced; she has a herniated disc in her back; and she suffers from extreme sciatic nerve pain. She often feels overwhelmed and out of sorts. “Sometimes, it’s like we’re drowning in everything. All we want to do is just lie down,” she says as she talks about how she and her 88-year-old husband, Charles, spend their time. But the two of them still manage to get out and about. Barbara and Charles both have frequent medical appointments, and they rely on Volunteer Transportation drivers to get them to clinics and home safely again.
Barbara didn’t feel up for an interview at this time, but she was very clear over the phone that she had a message to share with all those involved with the Volunteer Transportation program: “It has been tough to lose our independence, but you have made it easier. It is an awesome program, and I think everyone who is a part of it is awesome. I really do. I can’t imagine life without it.”
Friday, September 26, 2014
Client Praise
Our quote of the week comes from Rose S., an 87-year-old client from Bellevue who has used Volunteer Transportation for 11 years:
“You have a wonderful group of people. I'm so happy I found you. I can't begin to tell you how much I respect and appreciate you. Your program is a wonderful, wonderful support for people like me… I am eternally grateful. To find people like you is reassuring… I tell everyone that you are my guardian angels."
Our "angelic" volunteer drivers are happy to be a source of support for seniors like Rose.
Our "angelic" volunteer drivers are happy to be a source of support for seniors like Rose.
Friday, August 8, 2014
Client Profile: Marie Trotignon
Volunteer Transportation Helps Writer Fight Vision Loss
| Marie displays her three published books: Dancing in the Rain: A Collection of Raindrops and Rainbows, And He Shall Be Called Nicholas, and The Dance of the Blue Crab. |
Dancing in the Rain is one of Marie’s three published books, but the 84-year-old has been writing stories ever since she learned to write. Writing is a constant in her life; it is her talent, her solace, her joy. Her love for words runs deep.
Marie is also a passionate reader. She has held many different jobs over the years, but her favorite was when she was an elementary school librarian. She knew every book in the school and could make recommendations for children of all ages.
Yet, in one of life’s unfair ironies, Marie developed macular degeneration several years ago. At first, it allowed her to continue on with her normal routines and activities. But it progressed and soon caused words to disappear or turn into mumbo jumbo on pages. Writing became a challenge, and reading was nearly impossible. She struggled to make sense of words.
Losing her vision has been difficult hurdle for Marie to get over, but she is determined. She says, “Books have always been my love, and it’s hard not to read a book. Books are sitting around here waiting to be read. I’d like to find something to help me. ” Marie’s treatment plan includes getting shots in her eyes every two weeks. This process is far from enjoyable, but she is willing to do whatever it takes to hold on to as much sight as she can.
Just like the characters of her book, Marie looks on the bright side of this unpleasant process. One of the silver linings of the injection ordeal is meeting the Volunteer Transportation drivers who take her to/from her eye appointments. She says, “I just can’t praise the program enough. The volunteers are such nice people. They are friendly, competent, and qualified. I’ve enjoyed meeting each and every one of them.”
As a story enthusiast, Marie also values learning about the lives of the volunteer drivers as they chat during the rides. She reports, “They are comfortable conversations. It doesn’t feel awkward with any of them.” Each person has a story to share.
Marie still writes daily and attends a writing feedback group once or twice per week. Like all authors, she has many ideas about her next projects, but she never knows where they’ll end up. She explains, “You sit down with something in mind, but then it writes itself. Your characters come to life. They lead, and you have to follow them. ”
Marie’s life has unfolded in a similarly unpredictable fashion. There have been bumps and storms. But Marie is still dancing.
Friday, August 1, 2014
Client Profile: Phyllis Peterson
Volunteer Transportation Provides Independence for Issaquah Senior
87-year-old Phyllis Peterson has lived in Issaquah for over 25 years and has watched the city grow abundantly within that time. When Phyllis first moved to Issaquah’s Providence Point, she was much younger and healthier. Her only appointments were routine checkups and dental cleanings twice a year. On those rare occasions when she had appointments, Phyllis did not worry about anyone else’s schedule because she was able to drive herself. Phyllis drove herself to and from her medical appointments for the next 15 years.
That all changed the day she suffered from a stroke. Her calendar soon filled with appointments that she couldn’t reach. Her children were willing to assist her as much as they could, but she knew she could not expect her kids to take care of her for the rest of her life. She states, “I lost my
independence the day I sold my car.” She was determined to find a way to stay independent.
“It’s funny what can come up in random conversations,” she says. Phyllis remembers talking to her neighbor at Providence Point over 10 years ago about a transportation program she used to help her with her medical appointments. Her neighbor explained how volunteers used their own cars and would pick her up at home, wait for her to finish with her appointment, and bring her home.
Phyllis thought it over and realized this program could be the solution to her problem. She could still get to all her appointments without asking her family to take time away from work. She could keep her independence just by asking for a little assistance. All Phyllis had to do was call Senior Services.
For the past 10 years, Phyllis has become well versed in asking for transportation assistance. “I know the rules of the program, and they are very simple to follow.” She now recommends Volunteer Transportation to others who are going through the same situation as she did 10 years ago. Phyllis states, “I know what it’s like to worry. With Volunteer Transportation, all the drivers have been on time, kind, and courteous. I don’t know what I would do without them.”
Friday, June 27, 2014
Positive Feedback
Today's pick-me-up comes from a letter we received from a long-term Volunteer Transportation client. It reads:
Safety, independence, health, friendliness, and client satisfaction-- she certainly summarizes all that we aspire to provide with our program!
I am extremely grateful for this very efficient and important service. It has helped keep me healthy! Staying independent is my main goal today & your service is very important in reaching that goal. You're the best! Safe and friendly drivers do a great job!
Safety, independence, health, friendliness, and client satisfaction-- she certainly summarizes all that we aspire to provide with our program!
Friday, May 16, 2014
Commending Comments
Today, we'd like to share a few examples of the appreciative feedback that clients of Volunteer Transportation provided us via handwritten messages included in their service surveys. We are fully aware of the true amazingness of our volunteer drivers and staff, but it's always nice to be reminded of the great value they hold in the lives of local seniors!
“Your services are very much appreciated. Thank you very much. You are an asset to people who need you.”
“Very kind, thoughtful and caring people in this program. Many thanks to them.”
“SO DEPENDABLE. THE PEOPLE I DEALT WITH WERE ALWAYS SO NICE, BOTH OVER THE PHONE AND IN PERSON. I THANK YOU SO MUCH FOR YOUR HELP. IT HAS MEANT A LOT TO ME. YOU GUYS ARE THE BEST!! HOW IN THIS WORLD COULD I NOT RECOMMEND YOU TO OTHERS??!!”
“I love all of you and am very grateful for your service.”
“Thanks so much & I hope the service lasts forever.”
“I’ve had nothing but great experiences. I am so grateful & I spread the word to people who are thrilled to hear about it. Before I was not able to see Dr’s that I really needed to. I am so happy.”
“I’m so proud of you at Transportation. May God always bless you.”
“I feel that the volunteers are among the nicest, most helpful people that I know. Thank you all very much. You make my life better.”
“I have no family here as they moved to the East coast 2 years ago, and many of my friends no longer drive. I don’t like to impose on friends either and take up their time. I don’t think I could continue to live here without Volunteer Transportation.”
“Thank God there are people out there who help other people.”
“Volunteer Transportation is my hero, NO ONE is better!”
Friday, October 4, 2013
Client Profile: Mary Lou B.
This week’s post features another testimonial from a 77-year-old woman who knows are programs well. Here is what she recently shared with us:
“I use both the Hyde Shuttle and Volunteer Transportation programs. I don’t know what I’d do without these services. I used to drive everywhere as a social worker caring for mentally ill veterans, but you never know what shocks life has in store for you. I got very sick a few years ago. Everyone thought I was going to die. After spending 7 months in the hospital, I remarkably survived. Even the doctors were shocked when I came out of it alive. However, I was no longer able to work or drive. I now depend on these forms of transportation and can’t say enough good about them.
The drivers are delightful and have made me feel so much better about losing my independence… They are absolutely wonderful!”
*Mary Lou B., regular Hyde Shuttle and Volunteer Transportation client
Her story echoes that of many other clients who unexpectedly have to stop driving after overcoming seemingly impossible obstacles. As always, we are humbled and inspired as we learn the stories of Mary Lou and others like her who have beat the odds and triumphed in the face of adversity.
“I use both the Hyde Shuttle and Volunteer Transportation programs. I don’t know what I’d do without these services. I used to drive everywhere as a social worker caring for mentally ill veterans, but you never know what shocks life has in store for you. I got very sick a few years ago. Everyone thought I was going to die. After spending 7 months in the hospital, I remarkably survived. Even the doctors were shocked when I came out of it alive. However, I was no longer able to work or drive. I now depend on these forms of transportation and can’t say enough good about them.
The drivers are delightful and have made me feel so much better about losing my independence… They are absolutely wonderful!”
*Mary Lou B., regular Hyde Shuttle and Volunteer Transportation client
Her story echoes that of many other clients who unexpectedly have to stop driving after overcoming seemingly impossible obstacles. As always, we are humbled and inspired as we learn the stories of Mary Lou and others like her who have beat the odds and triumphed in the face of adversity.
Friday, September 27, 2013
Donation Messages
We never require anyone to pay for our valuable transportation services. However, clients are able to send in donations to give back to our programs, and they often include thoughtful messages of appreciation to accompany their financial contributions. Here is one such note that we received from 90-year-old Alma:
It reads, “Thank you so much for this service. I am 90, still drive locally here in Renton. Can get to my Primary Care Dr. But cannot drive on Highways to get to Seattle or Belleview. It is good to know that I have help to get there. The drivers are so helpful. Thank you. Thank you. Alma. Wish this could be more.”
It reads, “Thank you so much for this service. I am 90, still drive locally here in Renton. Can get to my Primary Care Dr. But cannot drive on Highways to get to Seattle or Belleview. It is good to know that I have help to get there. The drivers are so helpful. Thank you. Thank you. Alma. Wish this could be more.”
We are very grateful for all of letters, donations, and calls we receive in support of our work. They serve as constant reminders of why we're here!
Labels:
Client Feedback,
Gratitude,
Volunteer Appreciation
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Friday, August 23, 2013
Word Power
When entered into the Wordle program, statements of our clients and volunteers produced the following word cloud:
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About Me
- Volunteer Transportation
- “Behind the Wheel” offers stories, reflections, news and updates about Sound Generations’ (formerly Senior Services') Transportation Program. Throughout King County, our inspiring volunteers provide needed mobility to local seniors, supporting them in their efforts to remain independent, healthy, and happy. Please drop by to read more about the unique experiences of our volunteers, clients and staff!
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