After the dropping-off or parking processes described in the last two reflections, Mike (driver) and Mary (client) demonstrated the typical waiting room routine.

Mike and Mary got off the elevator and headed for check-in.  They were impressively early.

Mary is 86-years-old and has regularly received rides from the Volunteer Transportation program for 11 years.  “I just don’t know what I’d do without it!” she told me.

Like many volunteer drivers often do, Mike had brought a book to enjoy while waiting during Mary’s appointment.  They modeled reading as a favorite waiting room pastime.  I was grateful to spend time (albeit brief) with Mike and Mary as they brought yet another part of the ride process to life for me!  Like all the other drivers and clients that I photographed, they reminded me of the many facets of Volunteer Transportation.

As a continuation of last week’s post,  today’s photo journal focuses on Gloria (driver) and Phyllis (client)-- another duo that I captured on film as they reached their medical clinic destination. 

The car was parked, and Phyllis looked surprisingly happy to have arrived for a doctor’s appointment.

The parking garage wasn’t exactly the most glamorous location for a photo shoot, but Gloria and Phyllis brightened the room with their smiles.

We often say that our volunteer drivers open doors—both figuratively and literally—for our clients.  Gloria clearly embodied this spirit of the Volunteer Transportation program.

With that, I wished Gloria and Phyllis well as they continued on their journey!


Although our volunteer drivers make it seem like a seamless and effortless process, a ride with the Volunteer Transportation program entails multiple steps—starting when the volunteer driver first arrives for the pick-up and ending when he/she ensures that the client is home safe and sound again.  I recently had the opportunity to observe one stage of the process: the appointment arrival.   I really enjoyed meeting-up with several volunteer driver/client pairs as they were in their “natural habitat” (medical facilities).  This week begins my three-part photo series documenting these brief experiences

I caught Reta (volunteer) and Fern (client) just as they were pulling-up for Fern’s appointment on Capitol Hill.

Reta skillfully let Fern off at the front of the building, ensuring that she could easily enter without having to walk a lengthy distance.

Fern was soon ready to go!  Reta and Fern reported that they have gotten to know each other well because they’ve shared many rides together.

This was just one quick moment of time in a day in the life of a volunteer driver (stay tuned for more in the upcoming weeks!).  It was fun to see such a kind and effective driver in action.


Tom Melchior: 12/31/1935 to 1/28/2014

On Wednesday of this week, we received the sad news that Tom Mechior had passed away.   Tom had served as a faithful and admirable volunteer driver of the Hyde Shuttles in Des Moines for over three years, although he had very recently given up this role as he prepared for a pending move to the Philippines to live in the new home that he and his wife, Mercy, had built.  It just wasn’t meant to be.

Brady Wright, Community Outreach Specialist for the Hyde Shuttles in Des Moines, wrote the following in an email about Tom, “Everyone who knew Tom is aware of how much he cared about our riders and everyone involved in the program, as well as how he was a genuinely warm human being and husband… Tom was a terrific man and a good friend.  He will be missed.” 

Sue Padden, Senior Services Manager for the City of Des Moines, commented on Tom’s wonderful singing voice, excellent dancing skills, gentleness, and huge heart.  She also fondly recalled his well-earned nickname of “Tex.”  She remarked, “‘Tex’ and I used to talk a lot about Texas-- its food and music.  I can see him now, under the ‘big sky,’ singing a Johnny Cash song with that beautiful smile on his face…..and that darn University of Texas Longhorn hat on his head!”

We are grateful for Tom/Tex’s years of compassionate service with the Hyde Shuttles, and we feel very fortunate that he was a part of our program.  He and his family are certainly on our minds and in our hearts.

It’s January—a month when strong commitments to New Year’s resolutions cause us to reevaluate our health habits and recommit to lifestyle changes.  Because overall wellbeing is such a pertinent topic at this time of year, this week’s post is dedicated to the subject of health.

Multiple studies have drawn an unmistakable correlation between the prevalence of medical conditions amongst people who have missed medical care due to transportation problems and those who face no transportation barriers.  People who lack transportation options are less likely to have a primary care physician to obtain regular care, go in for preventative care, or make it to follow-up appointments once they’ve become ill.  Incidence of medical conditions (such as arthritis, asthma, COPD , cancer, depression, dental problems, diabetes, heart disease, high cholesterol, hypertension, irritable bowel , medication allergies, pain or aching joints, poor circulation, recurring pain, severe sprains, skin problems, and vision problems) is significantly higher for adults who have difficulty finding ways to get to medical facilities. 

Furthermore, the pattern of co-morbidities (multiple, simultaneous conditions) is higher when people have transportation challenges.  Wallace, Hughes-Cromwick, Mull & Khasnabis add, “Transportation-disadvantaged status that results in missed trips will potentially exacerbate the diseases and may result in costly subsequent medical care (specialist visits, emergency room visits, and possibly hospitalizations).   Even when the potential to decrease subsequent utilization by more prompt care of an existing condition does not exist, quality-of-life concerns remain evident and important…” (p. 80).

Thus, the facts are clear: Our volunteer drivers help our clients become their happiest, healthiest selves!  As we focus on our own healthy living practices, let us not forget this important aspect of our work.

*Source: Link to article

This week’s post is an addendum to last week’s reflection.  Further numbers have been crunched, and we are ecstatic to announce that the total distance traveled through all of our programs in 2013 was an astounding 1,011,944.35 miles!!!!  That is more than two roundtrips to the moon.  Incredible!  This serves as yet another reminder that our drivers are out of this world!

Our annual statistics are in, and we are happy to report that 2013 was officially a big year for us!  The Volunteer Transportation program alone covered 415,189.63 miles.  That’s well over 16 trips around the world at its equatorial circumference.  Wow! 

This figure, however, does not capture the other non-quantifiable successes of Volunteer Transportation in 2013.  We can’t measure the increased peace of mind, acts of kindness, meaningful interactions, or spirits lifted due to the program.   We just rest assured that our volunteer drivers accumulated “miles of miles” of good deeds, and we are excited for an equally epic 2014!